WE ARE ON OUR WAY
Monitoring
With well-trained, armed and committed staff, satellite-installed vehicles and a state-of-the-art operations centre, you can enjoy the comfort that we are always close to you.
What happens behind the scenes when you need us:
POSSIBLE BURGLARY
Alarm Signal
Step 1
Your alarm is activated and the signal is sent to BASSETT BURGLAR ALARMS via telephone and / or radio.
Step 2
BASSETT BURGLAR ALARMS will then verify the signal and your password by contacting you on your home phone number.
Step 3
If there is no answer / an incorrect password or hesitation with imparting the correct password, a response vehicle will be dispatched.
Step 4
The response officer will inspect the premises for any signs of forced entry and then feed back to our Central Station. If there are no visible signs of attempted burglary or suspicious circumstances, the response officer will leave a ‘drop slip’ containing the full details of the call out and leave the premises.
Step 5
If there is any visible signs of burglary or suspicious circumstances, the client will be contacted on the alternative numbers provided i.e. work or cellphone.
HELP IS ON THE WAY
Panic Signal
Step 1:
If you have pushed your panic button all available response vehicles are dispatched to your residence immediately, following which, BASSETT BURGLAR ALARMS will attempt to contact you.
Step 2:
This procedure applies to all panic activations including fire and medical.
STEALTH ALERT
Ambush Duress Signal
Step 1:
In this situation, you may have been followed into your residence by an intruder and ordered to deactivate your alarm.
Step 2:
You will have a special alarm code to enter that will alert BASSETT BURGLAR ALARMS that you are under duress.
Step 3:
The special code will deactivate your alarm as if it was your normal code but BASSETT BURGLAR ALARMS will be alerted of your situation and all response vehicles will be dispatched immediately. BASSETT BURGLAR ALARMS will not attempt to contact you in this situation.
POSSIBLE BURGLARY
CCTV Monitoring
Step 1
The CCTV system using its advanced Video Analytics capabilities like Human or Vehicle Detection, Line crossing, Intrusion Zones etc, which acts as an alarm system generates activation signals sent to BASSETT BURGLAR ALARMS. (Requires specific CCTV equipment with advanced video analytic capabilities compatible with BASSETT BURGLAR ALARMS).
Step 2
BASSETT BURGLAR ALARMS will then verify the activation by accessing the pre and post alarm footage of the CCTV system and determine the nature of the activation.
Step 3
If a threat is detected on the footage, a response vehicle will be dispatched, and the client notified.
POSSIBLE BURGLARY
CCTV Verification
Step 1
Your alarm is activated either by an Alarm, Panic or Ambush Duress signal, the signal is send to BASSETT BURGLAR ALARMS (Requires an Alarm and a basic CCTV System that is compatible with BASSETT BURGLAR ALARMS).
Step 2
BASSETT BURGLAR ALARMS will then verify the activation by accessing the pre and post alarm footage of the CCTV system and determine the nature of the activation.
Step 3
If a thread is detected on the footage, a response vehicle will be dispatched, and the client notified.
AWAY FROM HOME?
Standing Orders
A unique service to BASSETT BURGLAR ALARMS is the Standing Order System. The Standing Order System consists of the following services at no additional cost:
In the instance that you are going away and need regular checks done on your residence or your post to be collected, BASSETT BURGLAR ALARMS will do so.
If your children are home alone or with a babysitter – BASSETT BURGLAR ALARMS will periodically check in until you are home.
BASSETT BURGLAR ALARMS will investigate suspicious activities on and around your premises should you hear or see anything.
All you need to do is contact BASSETT BURGLAR ALARMS and alert us of your situation.
We are happy to assist!